Privacy Policy

Who we are

Caecus Group is the data controller responsible for your personal information. You can contact us at 86-90 Paul Street, London EC2A 4NE, United Kingdom, by email at [email protected], or by phone on 020 3831 3407 for any privacy-related queries.

Information we collect

We collect information you provide directly through the contact form or email, including your name, company, email address, phone number, project location, and any details of the enquiry. We also collect limited technical information automatically, such as IP address, browser type, device information, referring URL, and pages visited, through standard server logs and analytics tools.

How we use your information

We use personal information to respond to enquiries, discuss projects, prepare tenders and quotations, manage existing client relationships, maintain the security and performance of the website, comply with our legal obligations, and improve our services. We do not sell personal information to third parties.

Legal bases for processing

We rely on legitimate interests to respond to business enquiries and operate the website securely, contract performance to deliver services to clients, legal obligation to meet record-keeping and tax requirements, and consent where required, for example for non-essential cookies or marketing communications. Consent can be withdrawn at any time.

Cookies and analytics

The site uses essential cookies required for core functionality and may use analytics cookies to understand how visitors interact with the site. Analytics cookies are only set where you have given consent. Full detail is available in our Cookie Policy, and browser settings can be used to block or delete cookies at any time.

Sharing your information

We share personal information only with trusted service providers that support our operations, including website hosting, email delivery, IT support, and professional advisers. These providers act on our instructions and are bound by confidentiality and data protection obligations. We may also disclose information where required by law, regulatory request, or to protect our legal rights.

International transfers

Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement, or Standard Contractual Clauses with supplementary measures where required.

Data retention

We keep personal information only for as long as necessary for the purposes set out in this policy. Enquiry correspondence is typically retained for up to 24 months, client project records for the duration of the engagement plus a period required by contract, tax, and construction industry regulations, and website log data for a short rolling period.

Security

We maintain appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration, or disclosure. These include access controls, encryption in transit, secure hosting, and staff confidentiality obligations. No online service can be guaranteed fully secure, and we encourage visitors to use secure networks when contacting us.

Your rights

You have the right to access your personal information, request correction or erasure, restrict or object to processing, request portability, and withdraw consent where processing is based on consent. To exercise any of these rights, please contact [email protected]. We will respond within one month in line with UK GDPR requirements.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The latest version will always be available on this page, with the revision date shown above.